Thank you for visiting Butrs Bees! To help you better understand our products and services, we have compiled the following frequently asked questions and their answers. If you have other questions, please feel free to contact us.
- How do I place an order?
You can select the products you like on the website, click the “Add to Cart” button, and then go to the checkout page to fill in your shipping information. After completing the payment, you will receive an order confirmation email. - Can I modify or cancel my order?
We cannot modify or cancel an order once the order is processed. Please make sure to carefully check your shopping cart and order information before placing an order. If you have any questions, please contact our customer service team as soon as possible. - How do I check the status of my order?
After you place an order, we will send an order confirmation and tracking information via email. You can click on the link in the email to check the shipping status of your order. If you do not receive an email, you can also check your order history by logging into your account. - How do I return or exchange an item?
If you have a problem with the item you received or are not satisfied with it, you can request a return or exchange within 30 days of receiving the item. Please refer to our Return Policy for detailed return and exchange procedures. - How should I clean and use the product?
We recommend using each product according to the instructions to ensure the best results. Instructions for use are included on each product’s packaging, and you can also find detailed instructions on the product page. If you have any questions, please contact our customer service team. - How can I ensure my personal information is safe?
We take your privacy and data security very seriously. We use encryption technology to ensure that the transmission of your payment information and personal information on the website is secure. Please refer to our Privacy Policy to learn more about how we protect your personal information. - Do you support international shipping?
Yes, we offer global shipping services. Shipping costs and delivery times for international orders vary depending on the destination, and the specific costs will be displayed at checkout. If you have any questions about international shipping, please contact our customer service team. - How do I track my package?
Once your order is shipped, we will send a confirmation email with a tracking number. You can use this tracking number to check the latest status of your package on the logistics company’s website. - What should I do if my item is damaged?
If the item you received was damaged during transportation, please contact our customer service team as soon as possible and provide photos of the damaged item. We will help you arrange an exchange or refund. - Are your products tested on animals?
We strictly follow the no-animal-testing policy. All Butrs Bees products are cruelty-free and made with natural ingredients to care for your skin and the environment. - How can I get discounts and promotions?
To get the latest discounts, promotions and new product releases, please subscribe to our email newsletter. You can also follow us on social media accounts to stay updated with our special offers and latest events. - How do I contact customer support?
If you have any questions or need help, you can contact us at:
Email: butrsbees@store.com
Phone: +14065939846
Live Support: Click the chat box in the bottom right corner of the page to communicate with us in real time.
We hope these answers can help you complete your purchase smoothly. If you have other questions, please feel free to contact us and we will do our best to help you!